Automatic software updates means the core of your system always has the latest market features and security settings applied.
Increase productivity by routing calls automatically to the right person every time. Auto Attendants included.
Choice of Deskphones
Receptionist phones, Administration phones, Wireless DECT phones & Conference phones
Drill down in to your usage by extension. Receive reports based on number of calls, duration, busy periods and ore.
Allow inbound calls to ring on groups of extensions instead of single phones. Groups can overflow if a call goes unanswered.
Add a welcome message to your phone system so that callers can chose which department to talk to. Increase productivity and customer satisfaction by streamlining your operations.
Music on Hold
Add any audio file or stream to play music or advertise to callers while they are placed on hold.
Warm Call Transfer
Inform the other extension of the caller details before transferring a call.
Send calls to several destinations at once or send calls to alternative destination if the attempted destination does not answer.
Receive an alert when a new call is coming in to your extension. Works for both administration and reception deskphones.
Retrieve a call that has been sent to another extension if unanswered or rejected.
Connect to your office extension on any PC or MAC using Siptel’s softphone application. Use your all of you extension features on the PC or MAC, display your office number on outbound calls.
Play a welcome message to callers before they are connected to an extension or group of extensions. Professionally recorded messages can be arranged.
Voicemail, VM to email
Each extension can have it’s own voicemail box or a company voicemail box can be shared between any group of extensions. Voicemails can be emailed as an audio file attachment to be picked up more conveniently. Voicemail can be disabled if required.
See the number of all customers into your business. Call logs record these details also. If a caller’s number is entered into the company phonebook their name will also display on the deskphone.
Busy Lamp Field
See the availability of other extensions either in the office or remotely. Green – available, red - unavailable, flashing red – ringing.
Music on Transfer
Add any audio file or stream to play music or advertise to callers while they are being transferred to another extension.
Cold Call Transfer
Transfer a call to another extension without informing them of the caller details.
Call Pick Up
Calls ringing on one extension can be answered on another extension with the press of a button.
Do Not Disturb
Block all incoming calls and notifications on your extension to ensure important meetings or tasks are not interrupted.
Caller ID Blocking
Block inbound calls from nuisance numbers by simply adding them to the blocked caller list in your online portal.
Connect to your office extension on any mobile device using Siptel’s softphone application. Use all of your extension features on the mobile, display your office number on outbound calls.